The TweetLater website was unavailable for roughly 20.5 hours, from around 4:00 PM EST on April 16, 2009 to 12:30 PM EST on April 17, 2009.
All scheduled tweets that were supposed to have been published during the downtime have been placed into an error condition. They will not be automatically published. You need to review each one and decide if you want to reschedule it, or if you want to delete it.
Follower processing has resumed where it stopped when the server went down. In other words, followers who have followed you during the downtime will be processed. It will take roughly 8 hours from 12:30 PM EST to cycle through all the Twitter accounts.
We have already sent credits to the two people whose profile banners were affected by the downtime.
TweetLater Professional Subscriptions
All payment information sent by PayPal to our system during the downtime have been manually applied to the user accounts.
If any TweetLater Professional customer requires a partial refund for the downtime, we will be more than happy to oblige. On payments of $19.97 the credit is $0.57, and on payments of $29.97 the credit is $0.85. Please submit a support ticket and let us know if you want a credit.
TweetLater Professional Trial Members
We added two additional days to all TweetLater Professional trials that were active when the server went down.
- Communication under these circumstances is vital. We’re blown away by the understanding and support that folks expressed on the other blog post that gave status updates during the downtime.
- Hosting your blog and support system on a different server is very important, so that they are available even when your main site is down. This is something we put in place a little more than a week ago (thankfully).
- We’re just again reminded that we’re working with a machine that can break. These server disks normally have a life span of 50,000 power on hours. However, just like any other piece of machinery they can break.
- An attribute of crap is that it usually hits the fan at the most inconvenient times.